Extract from ICANN Website, please click here to go to the ICANN Website

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About Verification of Contact Information

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There are several reasons that your registrar (or reseller) has to contact you to verify your contact information. Some of the most common are:

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• Whois inaccuracy complaint – The Registrar Accreditation Agreement (RAA) requires that registrars take reasonable steps to investigate and correct inaccurate Whois data. This can include contacting you to request verification of your identity and contact information.

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• 2013 Registrar Accreditation Agreement (RAA) – The Whois Accuracy Program Specification of the 2013 Registrar Accreditation Agreement (RAA) requires registrars to validate and verify certain Whois data fields, which may include contacting you by phone, email or postal mail. Registrars must suspend or delete domain names that are not timely verified.

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• Whois Data Reminder Policy (WDRP) – ICANN requires all ICANN-accredited Registrars to formally remind their customers once a year to review and update the contact information for their domain name. Read more at ICANN's WDRP FAQs For Domain Name Registrants.

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• Financial transactions – Registrars may contact you to verify your identity or contact information as needed to process payments.

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• Domain transfer matters – Registrars may request verification of contact information only when there is a reasonable dispute regarding the identity of the Registered Name Holder (or the Administrative Contact) of a domain name regarding an FOA, or the identity of the Registered Name Holder regarding an Auth-Code.

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